This module focuses on a systemic approach and the development of methodological competence in moderation. Participants reflect on their role and responsibilities as moderators and learn how their attitude, mandate, and objectives influence the moderation process. In addition, they acquire a diverse repertoire of methods for various phases of moderation, ranging from engagement and discussion to decision-making and conclusion. Through the use of systemic questioning techniques and practical exercises, they develop confidence in designing moderation in a goal-oriented, varied, and participatory manner.

Participants

• develop a systemic understanding of moderation and their role in the process.
• reflect on their own attitude and self-image as moderators.
• learn to clarify facilitation assignments and derive appropriate goals and approaches from them.
• learn to apply methods for engagement, discussion, structuring, and decision-making in a targeted manner.
• apply systemic questioning techniques to open, deepen, and focus dialogues.
• gain confidence in combining their attitude with methodological competence

This module focuses on the professional handling of conflicts, resistance, and challenging moderation situations. Participants expand their intervention skills, strengthen their presence as moderators, and develop strategies to promote psychological safety, the ability to engage in dialogue, and solution-oriented collaboration, even in complex situations. Participants’ own real-world cases serve as an important foundation for reflection and peer learning.

Participants

• develop a systemic understanding of group dynamic processes.
• learn to recognize and contextualize roles, expectations, and interaction patterns in groups at an early stage.
• develop strategies for professionally managing conflicts, resistance, and tensions.
• learn to facilitate difficult conversation situations in a constructive and solution-oriented manner.
• apply systemic interventions in complex facilitation processes.
• strengthen their presence, self-management, and confidence as moderators.

This module focuses on the planning and implementation of virtual moderation formats. Participants explore how to structure virtual meetings, engage participants, and facilitate various forms of collaboration and decision-making in a digital environment. In doing so, they apply the attitudes and methodological skills they have developed so far specifically to virtual settings.

Engagement methods, digital forms of interaction, and the deliberate structuring of work phases expand the repertoire for virtual moderation situations.

Participants will:

• develop an understanding of the specific requirements of virtual meetings and moderation processes.
• learn to structure virtual formats with a clear flow and appropriate work phases.
• develop ways to specifically promote attention and participation in the virtual space.
• learn to use digital engagement, discussion, and reflection methods appropriately for each situation.
• learn to design transparent virtual decision-making and voting processes.
• develop strategies for dealing with technical glitches and low participation.

This module focuses on integrating what has been learned and developing a structured overview of methods. Participants combine a systemic approach and methodological expertise with their knowledge of group dynamics and the requirements of virtual moderation. Using specific moderation scenarios, they reflect on which methods, interventions, and process designs are suitable for different requirements.

Participants

• reflect on the key insights and experiences from all modules.
• develop an integrated understanding of approach, methodology, group, and process.
• reflect on which methods are suitable for different group and moderation situations.
• develop confidence in effectively combining methods, questioning techniques, and interventions.
• reflect on their own development as well as their personal strengths and areas for growth in moderation.
• learn to apply the knowledge they have acquired to specific moderation scenarios from their own practice.